Spa West Home Page

Spa Hours
Monday 9-5
Tuesday-Thursday 9-9
Friday 9-6
Saturday 8-6
Sunday 9-5

Please arrive 15 minutes prior to your service to ensure that you will receive your service in full. This will allow you to unwind, change into a robe and relax so we may start your appointment on time. Spa facilities and appointments are for individuals 13 years of age or older. Children under the age are not permitted in the spa or salon. In an effort to maintain a serene and relaxing spa environment, we kindly ask that you refrain from using your cellular telephone and from cigarette smoking. Spa West does not offer refunds on spa or salon services. A salon credit may be issued within 7 days of the service date. Please notify the spa coordinator for assistance.

Spa Treatments
Please inform your service provider of any medical conditions, prescription medications, or other treatments that you are undergoing. Should you feel uncomfortable at any time during a treatment please advise your technician immediately. Personal property is your responsibility, Spa West is not responsible for any lost or damaged property. We suggest that you leave any valuables at home. Any valuables brought to the spa should be kept with you at all times.

Cancellation Policy
In consideration of our other clients and our technicians, please allow a minimum of 24 hours notice for an individual service and 48 hours notice for multiple services, special requirements may apply to group bookings. A credit card number or gift certificate number is required on all appointments. If less or no notice is given, the credit card on file will automatically be charged in full for the reservation amount. When canceling an appointment, please record the name of the representative taking the call.

Spa Party Facilities
The spa and salon offer a great setting for a get together. Whether it is a corporate or bridal event, let our spa coordinators help to plan the perfect event. Spa discounts are offered for groups of at least 4 or more with 2 services or more. An 18% gratuity is automatically added for your convenience. A non-refundable deposit is required at the time of booking, the remainder is due 2 weeks prior to your event to ensure confirmation of appointments. Special cancellation requirements do apply.

Gift Certificates and Pre-Paid Appointments
Spa West gift certificates are a great year-round gift for any occasion. For your added convenience, you may purchase gift certificates by phone, fax, or online at Gift certificates and pre-paid appointments are non-refundable and expire 2 years from the date of purchase. Gift certificates cannot be redeemed for cash or gratuities. They may however be redeemed for retail items.

Spa West honors Visa, Mastercard, American Express, and Discover, as well as Spa Wish and Spa Finder (these cannot be used for gratuity). Personal checks are accepted with proper identification (drivers license). Gratuities and sales tax are not included on the price list. All prices are subject to change without notice.

Gratuities are not included in any spa program and are based on your preference. Typically 15-20% of your service total.

2007 Spa West, All Rights Reserved29109 Center Ridge Road, Westlake, Ohio 44145 | Phone: (440) 899-SPAW
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